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Play Responsibly at DegenCity

At DegenCity, we believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional stress. We at DegenCity Casino are committed to promoting safer gambling practices across our platform, and we provide a range of tools and resources to help you stay in control. This page explains the measures we take, the tools we offer, and where you can find additional support if you need it.

Our Commitment to Safer Gambling

We recognize that for the vast majority of our players, gaming is simply a form of leisure. However, we also understand that for some individuals, gambling behavior can become problematic. Our DegenCity platform is designed with player protection in mind, and we continuously review our policies to ensure they align with international best practices for responsible gaming. Here at DegenCity, we provide self-exclusion options, deposit limits, and other account controls so you can tailor your experience to your own needs.

Age Verification

We strictly prohibit access to our services for anyone under the age of 18, or the legal age of majority in their jurisdiction, whichever is higher. We verify the identity and age of our players as part of our standard account verification procedures, and we reserve the right to request additional documentation at any time. If we discover that an account belongs to a minor, we will immediately suspend that account and void any associated winnings.

Tools We Offer to Help You Stay in Control

Our DegenCity platform includes several practical tools designed to support responsible play. We encourage every player to review these options and use them proactively, rather than waiting until gambling habits become a concern.

  • We allow you to set deposit limits on a daily, weekly, or monthly basis
  • We offer the ability to set loss limits to cap how much you can lose over a given period
  • We provide session time reminders so you can track how long you have been playing
  • We support temporary account suspension, often called a "cooling-off" period
  • We offer permanent self-exclusion for players who wish to stop gambling entirely
  • Our support team can assist you in adjusting or activating any of these controls

Self-Exclusion

If you feel that you need a break from gambling, we at DegenCity make self-exclusion straightforward. You can request a self-exclusion period ranging from several months to an indefinite timeframe, and we will close your access to deposits and gameplay for the duration you select. During this period, we will not send you marketing communications, and we will not permit you to reopen your account until the exclusion period has fully elapsed. We take these requests seriously, and once self-exclusion is activated, we will not reverse it prematurely, even upon request.

Deposit, Loss, and Time Limits

We understand that tracking spending can be difficult in a fast-paced gaming environment. That is why our DegenCity account settings allow you to configure deposit limits that restrict the amount you can add to your balance within a set timeframe. Similarly, you can set loss limits to cap your net losses, helping you avoid chasing losses beyond your comfort zone. Any reduction to these limits takes effect immediately, while increases typically require a cooling-off period before becoming active, giving you time to reconsider.

Before activating any limits, you may want to review our DegenCity Casino bonus terms, as promotional funds can sometimes be affected by account restrictions.

Recognizing the Signs of Problem Gambling

We want every player at DegenCity Casino to be aware of the warning signs that gambling may be becoming a problem. Recognizing these signs early can make a significant difference in maintaining a healthy relationship with gaming.

  • Spending more money or time gambling than you originally intended
  • Feeling anxious, irritable, or restless when you are not gambling
  • Borrowing money or selling possessions to fund gambling activity
  • Neglecting work, relationships, or personal responsibilities because of gambling
  • Chasing losses with larger bets in an attempt to win back money
  • Lying to friends or family about the extent of your gambling

If you recognize any of these behaviors in yourself or someone you know, we strongly encourage you to seek support immediately. Our DegenCity team is available to discuss account controls and direct you toward independent organizations that specialize in gambling support.

External Support Organizations

We at DegenCity Casino are not a substitute for professional counseling or medical advice, but we actively encourage players to reach out to independent, specialized organizations when needed. These organizations offer free, confidential assistance to individuals affected by problem gambling, as well as to their families and friends.

  • GamCare - confidential support, information, and advice for problem gambling
  • BeGambleAware - free information, advice, and tools to help you stay in control
  • Gamblers Anonymous - peer support meetings and recovery resources
  • GamStop - a national self-exclusion scheme available in certain jurisdictions

We recommend contacting these organizations directly if you require professional guidance, as they are staffed by trained specialists who can offer support beyond what our DegenCity platform is equipped to provide.

Our Responsibility as an Operator

Our DegenCity brand takes player protection seriously, and we train our customer support team to recognize signs of distress and respond with empathy and discretion. We will never encourage a player to gamble beyond their means, and we do not use marketing techniques designed to pressure vulnerable individuals into increased spending. Our DegenCity Casino operations are conducted under license ALSI-202601025-FI1, issued by the Government of the Autonomous Island of Anjouan, and we align our responsible gaming framework with the standards expected of a regulated operator.

We also restrict access to our services from a number of jurisdictions where our offering is not permitted or where additional local safeguards apply. If you are located in a restricted territory, we are unable to offer you an account, regardless of your gambling habits or preferences.

Getting in Touch

If you have questions about any of our responsible gaming tools, or if you would like to activate a limit, cooling-off period, or self-exclusion, we invite you to contact our support team at support@degencity.com, through our 24/7 LiveChat, or via our Help Center. We at DegenCity are here to listen, and we will handle every request with the confidentiality and care it deserves. Our goal is simple: we want gaming at DegenCity to remain a positive, controlled, and enjoyable experience for every player who joins us. If you have not yet created an account, you can begin with our simple DegenCity Casino registration process, which includes the same safety tools described on this page.

Content updated: October 08, 2026