DegenCity Privacy Policy

At DegenCity, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit DegenCity Online Casino, register an account, or use any of our services. By accessing our platform, you agree to the practices described in this policy.

Information We Collect

When you complete DegenCity register procedures or use our platform, we collect several categories of information necessary to provide our services and comply with our licensing obligations under the Government of the Autonomous Island of Anjouan.

• We collect identity details such as your name, date of birth, email address, and country of residence when you register
• We gather payment and transaction data, including cryptocurrency wallet addresses, when you make a DegenCity deposit or request a DegenCity withdrawal
• We log technical information such as IP address, browser type, device identifiers, and session activity
• We track your gaming activity, including bets placed, games played, and XP earned, to manage our loyalty program
• We may collect communication records when you contact our support team via email or LiveChat

How We Use Your Data

Our privacy practices are designed to ensure that your data serves a clear and lawful purpose. We at DegenCity use the information we collect to operate, secure, and improve our services.

• We use your data to verify your identity and prevent fraud, underage access, and money laundering
• We process your transactions to facilitate deposits, cashouts, and bonus crediting, including the DegenCity bonus and welcome cashback offer
• We analyze gameplay data to personalize promotions, manage our XP rank system, and calculate rakeback
• We use contact details to send account notifications, security alerts, and, where permitted, marketing communications
• We retain records as required by our regulatory obligations under our gaming license

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of DegenCity Online Casino.

Sharing of Information

We do not sell your personal data to third parties. However, our DegenCity Casino operations require limited data sharing in specific circumstances.

• We share data with payment processors and blockchain networks to complete deposit and withdrawal transactions
• We may share information with identity verification providers to confirm your eligibility to play
• We disclose data to regulatory authorities when legally required under our Anjouan license
• We work with service providers who support our platform, including game providers such as Evolution, Pragmatic Play, and NetEnt, who may receive limited gameplay data
• We may share data with affiliates participating in our referral program, limited to what is necessary to calculate commissions

Data Security

We employ industry-standard security measures to protect the information you provide us. Our DegenCity team uses encryption, secure servers, and restricted access protocols to prevent unauthorized access, alteration, or disclosure of your data. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have rights regarding the personal data we hold about you. We at DegenCity are committed to honoring these rights wherever applicable under relevant data protection standards.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain uses of your data, including marketing communications
• You may contact our support team to exercise any of these rights

Account Registration and Verification

To complete a DegenCity casino register process, we require accurate and truthful information. Our verification procedures help us confirm your identity, age, and location, ensuring compliance with our Restricted Countries policy. We reserve the right to request additional documentation before processing any DegenCity withdrawal or large transaction.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we take reasonable steps to securely delete or anonymize it.

International Data Transfers

As an internationally operating platform, DegenCity Online Casino may transfer your data across borders to servers and service providers located in different jurisdictions. We ensure that appropriate safeguards are in place to protect your information regardless of where it is processed.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect data from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such data.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of our services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to our support team. You can contact us via email at support@degencity.com, through our LiveChat available 24/7, or by visiting our Help Center. We are here to address any concerns regarding your privacy and data protection at DegenCity.